FAQ

Please read the following carefully regarding the process to submit an order on our website and the next steps. There are a few steps, but these steps are necessary due to the personalization that we offer:
 
1.  Choose from one of our many designs. Click on any design to see the options for personalizing your vest. Sizing and our numerous logo options can be found on a scrolling menu at the left of the vest design. 
 
Fill out the appropriate fields with how you would like your name to appear, right or left mount, etc. 
 
2.  If you are choosing a logo, or have a logo to add to your vest that is not in the selection offered, please type in your logo choice beginning with the first brand logo box. Also, please type in your preferred logo position. You can find the available positions in each product menu by simply scrolling. 
 
Example:  logo #2 in position 3. 
 
If you are choosing a logo or artwork that is outside of our selection, please still fill out the brand positions. In the Notes field, please state that you are supplying a personal logo, or one provided to you. 
 
Example:  Personal logo emailed to you- ABC Company, Position 4.
 
If you have a logo or artwork that is not on the website, please email it along with permission from the owner of the logo/artwork to: [email protected] and reference your order number. We will need the logo/artwork in vector format (ie;  .ai, eps). A PNG or PDF may work. The quality of the logo has to be high resolution. If it is not usable, we will let you know. 
 
3. Once you have ordered through checkout, we will review your order and contact you if we have any questions. We provide one mock-up of your order for approval, prior to production. Any design changes after submitting your order online and prior to being sent to production will incur an additional $18 design fee per change. Once an order has been submitted to production, no additional changes are allowed.
 
4. Once your design request is made, we will send a design mock-up within one (1)  to four (4) business days. Our current lead times upon approval of the mock-up design is 4-6 weeks, but not guaranteed within this window.
 
We ship vests via USPS Priority Mail immediately after they have been produced.

Please note, we are always happy to answer any general questions not found on our FAQ. Due to the nature of customized products we like to keep communication via email so that it can be easily referred back to. Our Email is: [email protected]

All of our Barepelt Vests and Barepelt Safe Socks are Made in the USA. Once your order is placed, you will receive a design proof for your approval within four business days. On orders with name personalization only, we will verify your design choice as well as the details of your order within one business day of your order being placed. Once verified by you, we will send to production. Due to the individual customization of our vests, please expect a 4-6 week lead-time on your order. Shipping is via USPS Priority Mail. 

Please contact [email protected] and we will let you know if we are able to accommodate your request.

Your vest can be machine washed in cold water or hand washed in a sink. Hang or lay flat to dry.
Do not add fabric softener when washing.